What could help human behavior? Not what could change it. This is where we start when it comes to developing artificial intelligence for our audio solutions at Jabra. Continue reading
As the best connected workforce in history, technology has enabled us to communicate and collaborate globally, allowing for new levels of output and creativity in business. With these changes, optimizing productivity has also risen to become a key concern at a global level. And yet as much as technology is delivering on its promises to enhance productivity, it is also creating new challenges and distractions in the workplace, a part of the evolving office spaces and infrastructure and more complex channels for interaction.
Have you ever found someone who you admire and has been successful without listening to others, or being listened to by others? Listening, really listening, is perhaps the most under-invested in skill. It’s not about hearing – it’s about understanding. And at a time when people are realizing that their communication relies more on the spoken word than the written one, it’s also on the decline. As someone whose work centers around enhancing our ability to focus, I have been obsessed with what makes people work well, and in turn, how people listen well. Here, some of the tools I’ve adopted to make sure I listen with intent, maximizing my communication to build better business relationships. Continue reading
From big ambitions come bold innovations. Which is why when Red Bull Media House approached Jabra, the resulting project developed an entirely new microphone to record sound in high-wind environments, with potential uses that extend far beyond the world of professional sports. Continue reading
Given the frequency with which I travel, I recently realised I’ve grown accustomed to asking for specific hotel rooms in over 12 cities. I can also walk you through Munich’s Terminal 2 and point out the strongest WiFi pockets where I work before flights. These have become by-products of having to spend more than half the year on the road. In a time where executives are increasingly expected to maintain a presence across multiple markets, or expand a business across regions, creating an office from your surroundings has become more and more expected. And while working in an open-plan office poses its challenges, working remotely presents a separate set altogether, particularly while travelling. Here, my key thoughts on driving productivity while on the move. Continue reading
Are you in the market for a new pair of noise-cancelling headphones this year?
The Jabra Elite 85h, unveiled at January’s Consumer Electronics Show (CES) and set to be released in April, might just be exactly what you’re looking for.
Revolutionary new SmartSound technology allows these headphones to listen to your environment and automatically adjust your audio, giving you the perfect sound, wherever you are. This, together with Smart Active Noise Cancellation (ANC) and one-touch access to Amazon Alexa or your default voice assistant, make these headphones some of the smartest and most technologically advanced on the market. Continue reading
The humble headset is undergoing a radical transformation – from mere communications device to powerful source of data with the potential to transform the workplace.
Several months ago, we discussed the concept called heat mapping. The idea is to observe where employees typically congregate to determine whether the physical work environment is organized as efficiently as possible – and reconfigure the space if it isn’t.
Heat mapping is important because, ever since the walls came down and the office spaces opened up, organizations have struggled to make the workplace a productive environment.
They’ve tried everything – sound-absorbing materials, dedicated quiet areas, codes of conduct, even lots of leafy foliage. Despite their efforts, the open office space remains the place employees love to hate.
Help may finally be on the way – and from a relatively unlikely source Continue reading
Extreme sports are all about in-your-face action, and nothing takes us closer to it than sound. With a new partnership between Jabra and Red Bull you’ll experience the intensity and emotion of extreme sports like never before.
Close your eyes and just imagine…
Sitting atop the engine of a Formula One race car as it screams past 9,000 RPMs…. The bone-rattling crunch of two football players colliding at full speed…. The explosion of spray as a massive wave crashes over a surfer’s head….
When it comes to extreme sports, the centre of the action is the place to be. And nothing propels us off the couch and directly into the middle of the experience like a crisp
backdrop of sounds. Without audio, we’re just casual observers. But with the volume turned up, Continue reading
The impact of face-to-face conversation with our elderly, whether it is in-person or via video, is unbelievable. And with today’s technology there is no excuse, but one thing makes the difference: quality. Here are the three things you need to focus on.
Your friends are perennial pocket pals. They’re in there now! Feel them? Sue sent a selfie. Buzz. Tony texted you. Da-ding. Fiona’s on Facetime. Ring-ring. Go look!
In our crazy connected world, seniors have missed out. 25% live alone. 40% feel lonely. Of those in aged care, 40% are visited once a month or less and 52% suffer from at least one symptom of depression. Studies link social isolation and loneliness to functional decline, poor sleep, blood pressure, depression, dementia and morbidity. As a health risk, social isolation is worse than smoking! Why do we neglect our ageing parents? Continue reading
Big data, in the form of speech analytics, is revolutionizing the way customer service is delivered. Can it jump-start stagnant customer satisfaction levels as well?
I’ll admit it. As predictions go, mine wasn’t as bold as the ones that foresaw flying cars, the end of the world or even that spam (the digital variety) would soon be eradicated from the earth.
But unlike those not-so-prescient prognostications, my prediction actually came true.
Several years ago I forecast that corporate contact centers would soon dive headlong into “big data” to provide a better, more personalized customer service experience. Continue reading