How a Jabra and Red Bull collaboration lead to new microphone technology

Markus Stoeckl races the Streif with his mountainbike in Kitzbuehel, Austria

From big ambitions come bold innovations. Which is why when Red Bull Media House approached Jabra, the resulting project developed an entirely new microphone to record sound in high-wind environments, with potential uses that extend far beyond the world of professional sports. Continue reading

Five hard-won pieces of advice to maximise your productivity while working on the move

Given the frequency with which I travel, I recently realised I’ve grown accustomed to asking for specific hotel rooms in over 12 cities. I can also walk you through Munich’s Terminal 2 and point out the strongest WiFi pockets where I work before flights. These have become by-products of having to spend more than half the year on the road. In a time where executives are increasingly expected to maintain a presence across multiple markets, or expand a business across regions, creating an office from your surroundings has become more and more expected. And while working in an open-plan office poses its challenges, working remotely presents a separate set altogether, particularly while travelling. Here, my key thoughts on driving productivity while on the move. Continue reading

The Jabra Elite 85h. Worth waiting for.

Are you in the market for a new pair of noise-cancelling headphones this year?

The Jabra Elite 85h, unveiled at January’s Consumer Electronics Show (CES) and set to be released in April, might just be exactly what you’re looking for.

Revolutionary new SmartSound technology allows these headphones to listen to your environment and automatically adjust your audio, giving you the perfect sound, wherever you are. This, together with Smart Active Noise Cancellation (ANC) and one-touch access to Amazon Alexa or your default voice assistant, make these headphones some of the smartest and most technologically advanced on the market. Continue reading

“Heat Mapping” Noisy Offices Is Reality with New Digital Headsets

The humble headset is undergoing a radical transformation – from mere communications device to powerful source of data with the potential to transform the workplace.

Several months ago, we discussed the concept called heat mapping. The idea is to observe where employees typically congregate to determine whether the physical work environment is organized as efficiently as possible – and reconfigure the space if it isn’t.

Heat mapping is important because, ever since the walls came down and the office spaces opened up, organizations have struggled to make the workplace a productive environment.

They’ve tried everything – sound-absorbing materials, dedicated quiet areas, codes of conduct, even lots of leafy foliage. Despite their efforts, the open office space remains the place employees love to hate.

Help may finally be on the way  – and from a relatively unlikely source Continue reading

Extreme Sound that Takes You Inside the Action

Extreme sports are all about in-your-face action, and nothing takes us closer to it than sound. With a new partnership between Jabra and Red Bull you’ll experience the intensity and emotion of extreme sports like never before.

Close your eyes and just imagine…

Sitting atop the engine of a Formula One race car as it screams past 9,000 RPMs…. The bone-rattling crunch of two football players colliding at full speed…. The explosion of spray as a massive wave crashes over a surfer’s head….

When it comes to extreme sports, the centre of the action is the place to be. And nothing propels us off the couch and directly into the middle of the experience like a crisp

backdrop of sounds. Without audio, we’re just casual observers. But with the volume turned up, Continue reading

To these people your video call means the world

The impact of face-to-face conversation with our elderly, whether it is in-person or via video, is unbelievable. And with today’s technology there is no excuse, but one thing makes the difference: quality. Here are the three things you need to focus on.

Your friends are perennial pocket pals. They’re in there now! Feel them? Sue sent a selfie. Buzz. Tony texted you. Da-ding. Fiona’s on Facetime. Ring-ring. Go look!

In our crazy connected world, seniors have missed out. 25% live alone. 40% feel lonely. Of those in aged care, 40% are visited once a month or less and 52% suffer from at least one symptom of depression. Studies link social isolation and loneliness to functional decline, poor sleep, blood pressure, depression, dementia and morbidity. As a health risk, social isolation is worse than smoking! Why do we neglect our ageing parents? Continue reading

Can Voice Analytics Stem the Customer-Satisfaction Skid?

Big data, in the form of speech analytics, is revolutionizing the way customer service is delivered. Can it jump-start stagnant customer satisfaction levels as well?

I’ll admit it. As predictions go, mine wasn’t as bold as the ones that foresaw flying cars, the end of the world or even that spam (the digital variety) would soon be eradicated from the earth.

But unlike those not-so-prescient prognostications, my prediction actually came true.

Several years ago I forecast that corporate contact centers would soon dive headlong into “big data” to provide a better, more personalized customer service experience. Continue reading

Enhanced Jabra, Unify Square Partnership to Ignite UC User Adoption

Available now, parts of Jabra’s Xpress asset management system functionality has been incorporated into Unify Square’s PowerSuite solution – and more will follow. This will enable IT departments to more easily monitor and manage all Skype for Business and Microsoft Teams assets and drive greater user adoption of Unified Communications.

When it comes to job responsibilities, perhaps no one in the organization wears more hats than today’s IT administrator: Technical wizard, futurist, data-security guru, coach, counselor – and, increasingly, firefighter.

In fact, perhaps the biggest frustration among IT professionals is too much time spent troubleshooting problems – and not enough time driving critical initiatives like Unified Communications. Continue reading

What Most Companies Forget When Fighting off Cyber attacks

The next battle in the ongoing war for security will be focused on devices which, thanks to the Internet of Things, are proliferating at an astonishing rate. But there’s one device that sits on almost every (physical) desktop – one that we rarely think of as a security threat: the humble telephone.

Never underestimate the ingenuity and effort that burglars will put into their work. If a team of committed criminals knows that there are untold of riches lying in a bank vault, they won’t be put off by a six-inch steel door, alarms and CCTV systems – they’ll find a way through somehow. Even if it means drilling through several feet of concrete over a Bank Holiday weekend.

There’s a lesson here for businesses, even if they don’t hold a hoard of gold and precious gems on their premises. Cybercriminals are just as skilled and determined as their colleagues in the offline world; if they know that there’s valuable data to steal, they will use the most devious and ingenious methods to steal it. Continue reading

“Yes, I hear you” (but I won’t remember or understand what you’ve just said)

Listening, really listening, is a skill. It’s not just about hearing – it’s also about understanding. Sadly, we’re losing our ability to listen. In part this is because we’re not adjusting to the environment around us, and we’re not utilizing tools that allow us to properly tune in.

 

The English literature scholar and teacher Mark Edmundson recently explained how college students suffer from “cognitive impatience.” They no longer have the patience to read longer, more difficult texts, he said. Today’s students, it has been suggested, cannot read with the critical analysis required to understand the complex arguments often found in more demanding texts.  Continue reading